一、购物与商品 Product & Shopping
Q1：商品尺码标准是什么？需要选大一码吗？
EN：Most items follow standard international sizing. A small number of slim-fit styles run slightly tight; we suggest sizing up one size for a looser fit. You can check the detailed size chart on each product page. 中文：大部分商品采用国际标准尺码，少量修身款版型偏紧，想要宽松效果建议选大一码，每个商品详情页均附带完整尺码表。
Q2：商品是现货吗？多久能发货？
EN：All displayed goods are in stock. Orders will be shipped out within 24 working hours after successful payment. 中文：页面展示商品均有现货，付款成功后24工作小时内安排出库发货。
Q3：页面Sale折扣商品还能叠加优惠码吗？
EN：Discount codes cannot be used on clearance/Sale items. Only full-price regular products support coupon codes. One coupon per single order. 中文：Sale特价商品不支持叠加优惠码，仅正价常规商品可使用优惠券，一单仅可使用一张优惠码。
Q4：如何使用优惠码SUMMERSALE？
EN：Enter the code SUMMERSALE in the discount box at checkout and click “Apply” to activate the discount. Codes are case-sensitive. 中文：结算页面找到优惠码输入框，填入SUMMERSALE并点击应用即可抵扣，优惠码区分大小写。
二、物流配送 Shipping & Delivery
Q1：全球包邮门槛是多少？
EN：Free global shipping is available for all orders over $50. Orders below $50 will generate standard international shipping fees automatically. 中文：订单满50美元享全球包邮，订单金额不足50美元将自动收取标准国际物流运费。
Q2：国际配送大概多久能收到货？
EN：Standard international delivery takes 7–14 working days, depending on local customs clearance efficiency. You will receive a tracking number once shipped. 中文：标准国际配送时效7–14个工作日，具体受当地清关速度影响，发货后会同步物流追踪单号。
Q3：包裹清关产生关税需要我承担吗？
EN：Import duties and local tax fees are borne by buyers as per local customs regulations. We only provide product value declaration documents for customs clearance. 中文：各国海关产生的进口关税、税费由买家自行承担，我们可配合提供商品申报单据用于清关。
三、支付方式 Payment
Q1：网站支持哪些付款渠道？
EN：We support secure checkout via PayPal, Visa and MasterCard credit cards. All payment channels adopt industry-leading encryption to protect your card data. 中文：网站支持PayPal、Visa、MasterCard信用卡安全结算，全渠道采用行业加密标准保护支付信息。
Q2：支付失败是什么原因？
EN：Common causes include insufficient card balance, expired card, bank cross-border transaction limit or bank risk interception. You may try another payment method or contact your bank to unlock overseas payment permission. 中文：支付失败常见原因：卡余额不足、卡片过期、跨境支付限额、银行风控拦截；可更换支付渠道或联系银行开通海外支付权限。
四、退换货售后 Return & After-sales
Q1：30天退款保障规则是什么？
EN：We offer a 30-day money-back guarantee. Unused, undamaged products with original packaging can be returned within 30 days after delivery for a full refund. 中文：我们提供30天无理由退款保障，收货30天内、未穿着损坏、保留原包装的商品可申请全额退货退款。
Q2：退货产生的运费谁承担？
EN：Return shipping cost is covered by buyers unless the item arrives defective, damaged or mismatched with the product description. 中文：非质量问题退货运费由买家承担；商品破损、瑕疵、与描述不符的情况，我们承担退货运费。
Q3：退货后多久退款到账？
EN：After we receive and inspect your returned goods, the refund will be returned to your original payment account within 5–7 working days. 中文：我们签收并验收退货商品后，5–7个工作日内原路退回货款至您的支付账户。
Q4：商品有质保服务吗？
EN：We provide international warranty service with local after-sales support. If you encounter quality problems within the warranty period, please contact our customer service for solutions. 中文：商品提供国际质保，配套本地售后支持；质保期内出现质量问题可联系客服处理。
五、账号与网站操作 Account & Website Operation
Q1：如何把商品加入购物车？
EN：Open the product page, select size and quantity, then click “Add to Cart” to save items for later checkout. 中文：打开商品详情页，选择尺码、数量后点击「加入购物车」，即可保存商品待结算。
Q2：忘记订单/物流单号怎么查询？
EN：Log in to your account, enter the Order History page to view all order records and tracking numbers. You can also send your registered email to customer service for inquiry. 中文：登录账号进入订单历史页面，可查看全部订单与物流单号；也可发送注册邮箱联系客服协助查询。
六、客服与联系 Contact Support
Q1：如何联系平台客服？工作时间是多久？
EN：You can reach us via email or phone +86-13918886666. Our customer service team replies within 24 hours every working day. 中文：可通过邮件或电话+86-13918886666联系我们，工作日客服24小时内回复咨询。
Q2：线下门店地址在哪里？
EN：Our office address: No.7168 Jiangshan Road, Lingang New Area, China (Shanghai) Pilot Free Trade Zone. This is only our office, no physical retail store for walk-in shopping. 中文：办公地址：中国(上海)自由贸易试验区临港新片区江山路7168号；此处仅为办公地点，无线下实体门店。
七、安全隐私 Security & Privacy
Q1：我的个人支付信息会被泄露吗？
EN：We adopt top-tier industry security standards to encrypt all user data. Your personal information and payment data will never be shared or sold to third parties. Privacy protection is our core priority. 中文：网站采用行业顶尖安全加密标准存储用户数据，您的个人信息、支付资料不会泄露、转售给第三方，隐私保护是我们首要准则。
Q2：网站交易是否安全可靠？
EN：All checkout processes are fully encrypted secure checkout. We cooperate with formal global payment institutions to avoid fraudulent transactions. 中文：全结算流程加密安全支付，合作全球正规支付机构，保障交易安全，规避盗刷、欺诈风险。
八、品牌与定制 Brand Customization
Q1：是否支持批量采购、定制款式？
EN：We accept bulk wholesale orders and customized style requests. Please contact customer service to provide your demand details for a exclusive quotation. 中文：支持批量批发与款式定制需求，可联系客服提供采购需求，获取专属报价方案。
Q2：产品面料与做工品质如何？
EN：All products are crafted with premium fabrics and strict production QC. We focus on timeless minimalist design with durable texture for daily long-term use. 中文：全部商品甄选优质面料，全流程严格品控；主打简约经典耐看版型，面料耐穿适配日常长期穿搭。